Last Updated: October 1, 2026
At Afivemart, customer satisfaction is our priority. Please read our Cancellation, Return & Refund Policy carefully before placing an order.
1. Order Cancellation
Customers may cancel an order under the following conditions:
- Orders can be cancelled before they are shipped.
- Once an order has been shipped, cancellation is no longer possible.
- Afivemart reserves the right to cancel any order due to product unavailability, pricing errors, or other unforeseen circumstances.
2. Return Eligibility
Afivemart accepts eligible returns within 7 days of receiving the product, including eligible non-defective returns, as well as returns for products that are wrong, damaged, defective, or do not match the description shown on our website.
To qualify for a return:
- The product must be unused, unwashed, and unworn.
- Original tags, packaging, and invoice must be retained.
- A return request must be submitted within 7 days after delivery.
- The product must not be listed as non-returnable under Section 3 of this policy.
3. Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned once delivered:
- Baby diapers
- Baby wipes
- Sanitary napkins
- Personal hygiene products
- Products damaged due to customer misuse
- Products without original tags or packaging
4. Exchange Policy
Exchange requests may be accepted if:
- Wrong size was delivered.
- Wrong product was delivered.
- The item is defective or damaged.
Exchange is subject to stock availability.
5. Refund Policy
Refunds will only be issued for approved return requests.
Refunds may be processed through:
- bKash
- Nagad
- Bank Transfer
Approved refunds are usually completed within 5–7 business days after receiving and inspecting the returned product.
For eligible returns that are not caused by an error on the part of Afivemart, the customer is responsible for the return shipping cost.
If Afivemart sends the wrong item, or the product is damaged or defective due to an issue caused by Afivemart, Afivemart will cover the return shipping cost.
Original shipping charges are non-refundable unless the error was caused by Afivemart.
6. How to Request a Return
To request a return or refund:
Email: info@afivemart.com
Website: https://afivemart.com
Please provide:
- Order Number
- Customer Name
- Reason for Return
- Photos of the received product (if damaged or incorrect)
7. Contact Information
For any questions regarding this policy, please contact us at:
Email: info@afivemart.com
Website: https://afivemart.com
