Last Updated: June 2026
At Afivemart, customer satisfaction is our priority. Please read our Cancellation, Return & Refund Policy carefully before placing an order.
1. Order Cancellation
Customers may cancel an order under the following conditions:
- Orders can be cancelled before they are shipped.
- Once an order has been shipped, cancellation is no longer possible.
- Afivemart reserves the right to cancel any order due to product unavailability, pricing errors, or other unforeseen circumstances.
2. Return Eligibility
Returns may be accepted within 7 days of receiving the product if:
- You received a wrong item.
- The product is damaged or defective.
- The delivered product does not match the description shown on our website.
To qualify for a return:
- The product must be unused, unwashed, and unworn.
- Original tags, packaging, and invoice must be retained.
- A return request must be submitted within 7 days after delivery.
3. Non-Returnable Items
For hygiene and safety reasons, the following products cannot be returned once delivered:
- Baby diapers
- Baby wipes
- Sanitary napkins
- Personal hygiene products
- Products damaged due to customer misuse
- Products without original tags or packaging
4. Exchange Policy
Exchange requests may be accepted if:
- Wrong size was delivered.
- Wrong product was delivered.
- The item is defective or damaged.
Exchange is subject to stock availability.
5. Refund Policy
Refunds will only be issued for approved return requests.
Refunds may be processed through:
- bKash
- Nagad
- Bank Transfer
Approved refunds are usually completed within 5–7 business days after receiving and inspecting the returned product.
Shipping charges are non-refundable unless the error was caused by Afivemart.
6. How to Request a Return
To request a return or refund:
Email: info@afivemart.com
Website: https://afivemart.com
Please provide:
- Order Number
- Customer Name
- Reason for Return
- Photos of the received product (if damaged or incorrect)
7. Contact Information
For any questions regarding this policy, please contact us at:
Email: info@afivemart.com
Website: https://afivemart.com
